FAQ

What are ECOKIIN face towels made of?

Heavy-weight, long-strand plant-based (non-woven) fiber. Never petroleum-based synthetic fiber.

Are ECOKIIN towels safe for sensitive or acne-prone skin?

Yes. They are fragrance-free, dye-free, alcohol-free and free of optical brighteners, designed for sensitive and acne-prone skin.

Are the towels really biodegradable?

Yes. The plant-based fiber breaks down naturally instead of persisting like petroleum-based synthetics.

Do you add fragrance, dyes, or brighteners?

No. Our towels contain no added fragrance, no dyes and no optical brighteners.

Do the towels leave lint on your face?

No. The long-strand non-woven build resists shedding and pilling, so no lint is left behind on your skin.

Are the towels single-use or reusable?

Each towel can be rinsed and reused up to 3–4 times before you dispose of it.

How do I use the towels?

Wet the towel, gently press or wipe over your face, and let the extra-thick texture do the rest. Rinse and reuse up to 3–4 times, then dispose.

Can I use them for makeup removal, toner, or baby care?

Yes to all three. They are extra thick and super absorbent, so they work for makeup removal, toner application and gentle baby care.

What size is each towel?

Each towel is 8.6" × 7.8" — large enough for full-face coverage and multiple uses.

How many towels are in each pack?

Chunky Signature contains 80 towels. Chunky Box contains 480 towels (six 80-count packs).

What is the difference between Chunky Signature and Chunky Box?

Both use the same towel. Chunky Signature is the 80-count entry size at $10.99 — ideal for trying or travel. Chunky Box is the 480-count home stock-up at $32.99, which brings your cost per towel down.

How are ECOKIIN towels different from cotton rounds or washcloths?

ECOKIIN towels are extra thick, super absorbent and 100% biodegradable — more hygienic than reusable washcloths and larger than cotton rounds.

What is your shipping policy?

We offer FREE standard shipping on every US order, shipped from a US warehouse.

Where do you ship from?

We ship from a US warehouse, with free shipping across the US.

How long does shipping take?

Orders are processed within 1–2 business days. Standard US delivery typically arrives within 3–7 business days, with tracking.

What is your return policy?

We offer a 30-day money-back guarantee — love it or it's free.

How do I start a return?

Contact us at support@ecokiin.com within 30 days of delivery and we'll guide you through the return.

What payment methods do you accept?

We accept Shop Pay, Apple Pay, Google Pay, PayPal and major credit cards.

Can I subscribe?

Yes — subscribe & save 15%, with deliveries every 30, 60 or 90 days. Pause, skip or cancel anytime.

How do I contact ECOKIIN?

Email support@ecokiin.com or message us on TikTok @ecokiin.